Customer Care

Our Customer Care Policy is available for all to see

Our Customer Service Plan is here

Customer Service Plan

Farmer Palmers Farm Park staff deal with customers directly in a friendly and understanding, personable way.

They aim to delight our customers who will result in more meaning and gratification for our staff.

This leads to higher efficiency of resources and provides a game plan for working on those areas most important to your customers, while reducing distractions or stress that can derail your progress.

The result is happy customers, happy staff and longevity for the business.

We do this by assessing our Customer Service (daily onsite and at staff review meetings). We understand our customers' requirements, and by choosing the correct people at interview, inducting and  educating the staff, including incentives everything should run smoothly, reducing the stress for parents, children and staff.

We deliver an honest product overview, describing our Farm Park, the services we provide by brochure, website and adverts, including testimonials and prices.

From initial enquiry by phone (phone number and email printed on all material) or entry our staff in the shop deal with them in a friendly, patient and understanding way, always available to answer questions. Potential visitors should not be kept waiting in lines or left on hold when calling.

We build loyalty and establish a long-term relationship with each customer by season ticket loyalty discounts, good value season tickets, discount coupons for future business, newsletter to customers

In our marketing materials, we don't promise what we can't deliver. We know the features and benefits that matter most to our customers.

We are committed to do whatever it takes to create satisfied customers, as Directors we show by example.

Much of our future development/service ideas are based on information provided by our customers who are interacting with our staff.  We review our various methods of customer feedback which in turn is relayed to staff in meetings. This enables us to eliminate errors wherever possible or generally aim to please.

We've determined what our customers expect from us. We frequently interact with our customers. All employees know what's important to our customers.

We make it easy for our customers to deal with us. We aim to resolve any customer complaints we may receive. We encourage "wowing the customer."

Our business is built on all employees respecting each other. All employees firmly understand our product/service. All employees possess the right tools and skills to perform their jobs well All employees are encouraged to resolve customer issues. All employees feel that customer satisfaction is part of their job. We constantly work to improve our processes and products.  When we uncover problems, we try to resolve them quickly.

<top>

back to home page

back to news & events page