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FAQs and certificates - This page has been created from your questions when planning your exciting family visit to the farm park! We understand reassurance of quality is important, please read on to find out more about visiting the farm park, what you can expect from us, and how we run things to give you a baaarilliant day out!

Do I need to pre-book to visit?

Do I need to pre-book to visit? Yes. To get our online discount, we advise that admission tickets must be pre-booked online prior to visiting.
Does this apply to Pass Holders? Yes, you will be able to reserve your visits through your Customer Portal.
How will I buy Admission Tickets? Tickets are available to book here: https://bookings.farmerpalmers.co.uk/.
Will I be allowed in without a ticket? You can just turn up but please be aware you will not get the ONLINE DISCOUNTED ADMISSION PRICE

How do I get my tickets? You will receive a confirmation to the email you use to purchase your tickets. We do not post tickets in the mail. When you arrive at the farm park please have your booking reservation barcode ready to scan in.

Can I bring a picnic?

Yes! You are very welcome to bring a picnic! We have multiple picnic benches for you to enjoy your picnic if you have brought it in from home.

Please note that the tables inside the Hen House are reserved for customers who have purchased food from the Hen House Restaurant.

Can I visit the farm if I am pregnant?

Yes! You are very welcome to visit us if you are pregnant!

During lambing season: It is advised that pregnant women do not come into contact with the placenta of newly born lambs during the lambing season, as it is the placenta that carries the risk of Toxoplasmosis. At Farmer Palmer’s Farm Park, our ewes give birth to their lambs out in the field and are only brought into the animal barn when completely dry, therefore it is safe to visit the farm while you are pregnant.  If you have any further questions please just give us a call on 01202 622 022 or read our blog post on this topic.

Do our animals live here until old age?

Yes! We treat the animals here as our extended family. Cared for every day and the team know their individual personalities. We work closely with our vets for all of their vaccinations and health care.

Is there public transport to the farm park?

Yes! Route 40 bus from Poole to Swanage will drop you at the end of our driveway! Full bus timetables can be found on the More Bus website.  

There are also train stations at Wareham and Holton Heath.

How do you help visitors in wheelchairs or disabled visitors?

Our ‘Welcome All’ training gives you great personal service. We are designed with ramps, wide doors, and pride ourselves on helping you get the most out of your day. We have disabled car parking space available upon arrival.

For more details visit our Disabled Access page.

Can we bring the dog?

Sorry, we do not allow dogs into the park.

We do have two kennels available where you can leave your dog during your visit. We can provide a bowl of fresh water and a padlock for you to use. You are welcome to visit your pet as many times as you like throughout the day!

What is the First Aid policy?

  • If an accident/incident occurs please contact a member of staff in the first instance.
  • Trained First Aiders are always on-site or on call.
  • Minor first aid equipment is located at the HEN HOUSE TILL AND SHOP TILL. This is for administration by yourself or an adult.
  • If it is more serious, a first aider will assess and we will advise doctors, hospital, or emergency ambulance request.
  • Please be aware we will photograph and record accidents or incidents for our records.

Our policy is on display.

Certificates and Licences Page

Certificates and Licenses are an important part of running a business. We are proud of our standards and what our team has achieved. Quality is part of our Values and Company Ethos.

How do I give feedback?

Looking after you is important to us. Providing all of our visitors with great client service is a priority for our team. Therefore, we aim to not just meet your expectations, but to exceed them! We believe without you, we are nothing! We appreciate we can learn from your feedback and constantly strive to meet your needs and those of your little ones.

For personal responses to any specific inquiries regarding passes, birthday parties, etc please contact us directly (see options below) rather than via social media.

If your ideas or questions are not answered here please feel free to get in touch or why not tell us about your Farmer Palmer’s experience.

Simply choose:

  1. CONTACT US form right here on the website.
  2. Phone for a chat on 01202 622 022.
  3. Email us directly to shop@farmerpalmers.co.uk.
  4. We love a letter in the post – Customer Feedback, Farmer Palmer’s Farm Park, Wareham Road, Organford, Poole BH166EU.

Is there a cash machine at Farmer Palmer’s?

Sorry, we do not have a cash point on site. We accept cash, debit and credit card payments (including Apple Pay and Contactless)

Is there a designated smoking area?

We have a designated smoking/vaping area which has its own shelter called the ‘Dog House’ on the grass area, adjacent to the Duck Pond. Please use this area only for smoking/vaping.

Where can I buy a ticket?

You can purchase a general admission ticket here  or in our shop when you arrive.

If you are an annual pass holder, please be sure to reserve your space to avoid disappointment on the day. You can reserve your pass holder space here. We do this to ensure the health and safety of our park is kept to a high standard.

What age is Farmer Palmer's suitable for?

Farmer Palmer’s Farm Park is aimed at children between 0 and 8 years. Although, we can ensure to entertain the adults too! It is also suitable for children older than 8 years if they are visiting with families.

Is there a car park?

We have a large car park, FREE OF CHARGE, with plenty of space to unload pushchairs. If the main car park is full, there is plenty of room in our overflow car park to use!

If you are disabled or traveling with someone disabled, we have allocated car parking spaces close to the entrance on the tarmac.

Do you have gluten free, vegan, and vegetarian options?

Yes! We understand that individuals have different allergies and dietary requirements. Therefore, we have ensured we try and cater something for everyone.

You can find our current menu here, where the different dietary requirements are clearly stated.

Do you have baby changing facilities?

We have a few different areas for baby changing. You will be able to find those on our maps which you receive on arrival of visiting the park. If you need them located to you on the day, please feel free to ask a member of staff.

Do you have WIFI?

Yes, you can log into our Hen House Restaurant WIFI when visiting the park. To access it, all you need to do is fill out a few details including email.

We do love to see your photos and videos when you visit us, so don’t forget to share them on our Instagram or Facebook pages.

Are there places to wash hands after handling/feeding the animals?

Yes- we have multiple areas for hand washing around the farm park!

We have been given gift vouchers, how do we use them?

Given vouchers can only be used online only, not in-house. You will be able to redeem your vouchers on admission tickets, passes (annual or other), or contribute to booking a birthday party.

You will be able to add your gift voucher code upon checkout when purchasing tickets, passes, or booking a party (as shown in the image below)

I’m fundraising for my charity/school, can you donate a prize?

We do allocate a number of tickets each month for those supporting and raising money for charity.

How do I get one?

  1. Send us your letter of confirmation in a stamped, addressed envelope, from the charity you’re raising money for.
  2. One of our members of staff will be in touch to confirm this with you directly.
  3. We shall then send you a FREE family ticket for you to use.

Address:

Farmer Palmer’s Farm Park,
Wareham Rd,
Organford,
Poole,
BH16 6EU

Please email: shop@farmerpalmers.co.uk to get more information.

Can I Bring My Assistance Dog?

We recognise that assistant dogs are key for some people. With animals on-site and quarantine procedures in place we ask that if you cannot visit without your assistance dog you contact shop@farmerpalmers.co.uk before your visit.

There will be a 2m distancing from all animal enclosures and other measures in place.