FAQs and certificates - This page has been created from your questions when planning your exciting family visit to the farm park! We understand reassurance of quality is important, please read on to find out more about visiting the farm park, what you can expect from us, and how we run things to give you a baaarilliant day out!

Contact Information

You can contact us by:

Our team will be happy to help you. We aim to respond to emails and social media messages within 48 hours. This may take a little longer during busier times e.g. School Holidays

Do I need to pre-book to visit?

Do I need to pre-book to visit? Yes. To get our online discount, we advise that admission tickets must be pre-booked online prior to visiting.
Does this apply to Pass Holders? Yes, you will be able to reserve your visits through your Customer Portal.
How will I buy Admission Tickets? Tickets are available to book here: https://bookings.farmerpalmers.co.uk/.
Will I be allowed in without a ticket? You can just turn up but please be aware you will not get the ONLINE DISCOUNTED ADMISSION PRICE

How do I get my tickets? You will receive a confirmation to the email you use to purchase your tickets. We do not post tickets in the mail. When you arrive at the farm park please have your booking reservation barcode ready to scan in.

When does the farm park open and close?

For dates throughout the year please visit our Times and Prices page.

Can I bring a picnic?

Can I bring a picnic? We will be serving delicious takeaway food from our hen house restaurant and kiosk which includes all your favourites; light bites, cakes, sandwiches, ice cream, coffee, drinks, and much more.

We have a range of picnic tables in the farm park, with little ones for the children too! These are available on the front lawns, in the main yard, under the eaves of the Hen House Restaurant and in the Small Barn (please be mindful this is closed over the winter months to allow for the build of our magical Christmas Barn). In sunny weather, we will provide parasols for shade. Picnics are not permitted in the Hen House Restaurant.

Is animal contact safe?

We sometimes get asked if animal contact is safe? Children and animals can be unpredictable but our Animal Care and Hygiene is really important to us. Cleanliness and welfare rule at Farmer Palmer’s!

For more info re. handwashing and hygiene see this leaflet.

We actively encourage you to wash your hands thoroughly throughout the day with warm water and soap, especially if you have touched high customer touchpoints, any of our animals, or their enclosures.

Can I visit the farm if I am pregnant?

It is advised that pregnant women do not come into contact with the placenta of newly born lambs during the lambing season, as it is the placenta that carries the risk of Toxoplasmosis.

At Farmer Palmer’s Farm Park, our ewes give birth to their lambs out in the field and are only brought into the animal barn when completely dry, therefore it is safe to visit the farm while you are pregnant. If you have any further questions please just give us a call on 01202 622 022 or read our blog post on this topic.

Do our animals live here until old age?

Do our animals live here until old age? Yes, almost all of Farmer Palmer’s animals have a home for life here. We treat them as our extended family.  Cared for every day and the team know their individual personalities. We work closely with our vets for all of their vaccinations and health care.

Is there public transport to the farm park?

Yes! Route 40 bus from Poole to Swanage will drop you at the end of our driveway! Full bus timetables can be found on the More Bus website.  

There are also train stations at Wareham and Holton Heath.

How do you help visitors in wheelchairs or disabled visitors?

Our ‘Welcome All’ training gives you great personal service. We are designed with ramps, wide doors, and pride ourselves on helping you get the most out of your day. We have disabled car parking space available upon arrival.

For more details visit our Disabled Access page.

Can we bring the dog?

Sorry, we do not allow dogs into the park. We do have two kennels available where you can leave your dog during your visit. We can provide a bowl of fresh water and a padlock for you to use. You are welcome to visit your pet as many times as you like throughout the day. We have dog beds and bedding to borrow and we also sell Staglers antler dog chews in our shop, a great long-lasting treat!

Can we feed the animals?

We have a full daily timetable of Animal Events and Demonstrations for you to enjoy. The timetable includes lots of opportunities to feed our animals, but please do not feed them outside of these set demonstration times. Our animals have a carefully balanced diet and it’s not good for them to ‘snack’ in between meals. Human food is not suitable for them. In the summer months we grow Maize, please do not feed this to our animals either. Our Animal Barn team are responsible for the feeding of our animals, they may occasionally give Maize as a treat but this is arranged as part of their routine.

Will the bouncy castle be up?

Our indoor bouncy castle will be open all year round.

The outdoor bouncy castle will be up (inflated) unless the weather conditions make it unsuitable for use, for example; if it’s too windy, wet, hot, or icy. We will usually take our outdoor bouncy castle down between October and February for health and safety reasons, along with its annual clean.

Can my children visit without an adult?

Sorry, no. All children (under the age of 16) must be accompanied by an adult. Adult supervision is required to ensure children visiting the farm park are kept safe and cared for under the control of an adult so as not to harm themselves, other visitors, animals, or the farm park fixtures and fittings.

Can you donate a raffle prize?

Can you donate a raffle prize? To support local communities, registered charities, and PTA’s we have set aside a certain number of Free Family Entry Tickets a month. Please send us a stamped addressed envelope to Farmer Palmer’s Farm Park Ltd, The Stable House, Wareham Road, Organford, Poole BH16 6EU with a cover letter.


Pop in with your letter.

Will I be able to use my Free Family Entry Ticket this summer? They are not valid in School Holidays.

Pass Holder FAQs

Are you a Farmer Palmer Pass Holder? You may have questions regarding how your pass works, limitations, cancellations. Please read all of the frequently asked questions and answers prior to contacting our team. If your query still hasn’t been answered, we will of course be happy to help.

Q: How do I reserve my space to visit?

A: All this can be done by logging in to your customer portal. You will need the email address and password you used to create your account when you purchased your pass(es). If you do not have a password, or can’t remember it, don’t worry you can set up a new one – just follow the steps on the screen.

Here’s the link you need: https://bookings.farmerpalmers.co.uk/

Here’s a handy video to help: https://youtu.be/DqAma6Et0pY

Q: I am no longer able to visit on the day I have reserved a space, how do I cancel?

A: It is really important you cancel your reservation if you can no longer visit so that another family has the opportunity to book. You can cancel your tickets by logging in to your customer portal, selecting the tickets you want to cancel, and then re-booking for another day. Please kindly cancel your tickets 48 hours in advance if you are able to do so.

Here’s a handy video to help: https://youtu.be/qV3fA-T5-WA

Q: Are you bringing back the Conversion Discount if my family member buys a NEW Pass whilst at Farmer Palmers?

A: Unfortunately not, but it is cheaper to pop online and get the discounted admission.

Please check the current prices here: https://www.farmerpalmers.co.uk/annual-passes-farmer-palmers/  

Q: Can you tell me when my pass is due expire?

A: You can check the expiry date of any pass linked to your account. To check the date, you will need to log into your customer portal. You do not need to ask our team to do this for you.

Q: Is the ‘Me or You Pass’ still an option?

A: We are not currently doing Me or You Passes or Bump To Baby.

If you still need help, you can reach us at: passes@farmerpalmers.co.uk

Thank you for reading our Pass Holder FAQs.

What is the First Aid policy?

  • If an accident/incident occurs please contact a member of staff in the first instance.
  • Trained First Aiders are always on-site or on call.
  • Minor first aid equipment is located at the HEN HOUSE TILL AND SHOP TILL. This is for administration by yourself or an adult.
  • If it is more serious, a first aider will assess and we will advise doctors, hospital, or emergency ambulance request.
  • Please be aware we will photograph and record accidents or incidents for our records.

Our policy is on display.

Certificates and Licences Page

Certificates and Licenses are an important part of running a business. We are proud of our standards and what our team has achieved. Quality is part of our Values and Company Ethos.

How do I give feedback?

Looking after you is important to us. Providing all of our visitors with great client service is a priority for our team. Therefore, we aim to not just meet your expectations, but to exceed them! We believe without you, we are nothing! We appreciate we can learn from your feedback and constantly strive to meet your needs and those of your little ones.

For personal responses to any specific inquiries regarding passes, birthday parties, etc please contact us directly (see options below) rather than via social media.

If your ideas or questions are not answered here please feel free to get in touch or why not tell us about your Farmer Palmer’s experience.

Simply choose:

  1. CONTACT US form right here on the website.
  2. Phone for a chat on 01202 622 022.
  3. Email us directly to shop@farmerpalmers.co.uk.
  4. We love a letter in the post – Customer Feedback, Farmer Palmer’s Farm Park, Wareham Road, Organford, Poole BH166EU.

Is there a cash machine at Farmer Palmer’s?

Sorry, no. We can accept debit and credit card payments (including Apple Pay and Contactless) and we can also offer cash back. Yay!

Can I pay with credit or debit cards in the farm park?

If you wish to take part in the Tractor Trailer Rides (£1.50 pp)/Deer Feeding Experience (£2.50 pp) you can pay cash or card. We accept Visa, Visa Debit, Connect Debit, Maestro, Mastercard, Solo, Visa Electron, Applepay and American Express. We welcome card payments at reception, in the restaurant, for our Tractor Trailer Ride, and in the gift shop. We can take contactless card payments and we are able to offer cashback. We use Sagepay and Worldpay secure sites for our online systems & Dojo onsite.

Is there a designated smoking area?

We have a designated smoking/vaping area which has its own shelter called the ‘Dog House’ on the grass area, adjacent to the Duck Pond. Please use this area only for smoking/vaping.

How much does it cost?

The prices may change depending on the time of the year, or events we may have happening at the time. You will be able to find our most up-to-date ticket prices here.

Where can I buy a ticket?

You can purchase a general admission ticket here.

If you are an annual pass holder, please be sure to reserve your space to avoid disappointment on the day. You can reserve your pass holder space here. We do this to ensure the health and safety of our park is kept to a high standard.

What age is Farmer Palmer's suitable for?

Farmer Palmer’s Farm Park is aimed at children between 0 and 8 years. Although, we can ensure to entertain the adults too! It is also suitable for children older than 8 years if they are visiting with families.

Do you offer discount for members of Armed Forces or NHS employees?

We offer a FREE tractor trailer to anyone with a Blue Light Card, or Defence Discount. This is also available to anyone else within that booking (up to 4 people). In order to receive your free tractor please show a valid card to our shop team upon arrival. This does not apply to Pass Holders.

Do you accept school groups of coach groups?

You can find everything you need to know about School & Group visits here.

Where are you located?

We are located in Wareham, Poole. The full address is:

Farmer Palmer’s Farm Park
Wareham Road,
BH16 6EU

Is there a car park?

We have a large car park, FREE OF CHARGE, with plenty of space to unload pushchairs. If the main car park is full, there is plenty of room in our overflow car park to use!

If you are disabled or traveling with someone disabled, we have allocated car parking spaces close to the entrance on the tarmac.

Can I purchase food & drink at Farmer Palmer's?

YES! You can purchase food and drinks in our Hen House Restaurant, which is opposite our Animal Barn. Keep an eye out for our menus as they change with the seasons. You can see our current menu here.

Do you have gluten free, vegan, and vegetarian options?

Yes! We understand that individuals have different allergies and dietary requirements. Therefore, we have ensured we try and cater something for everyone.

You can find our current menu here, where the different dietary requirements are clearly stated.

Do you have baby changing facilities?

We have a few different areas for baby changing. You will be able to find those on our maps which you receive on arrival of visiting the park. If you need them located to you on the day, please feel free to ask a member of staff.

Do you have WIFI?

Yes, you can log into our Hen House Restaurant WIFI when visiting the park. To access it, all you need to do is fill out a few details including email.

We do love to see your photos and videos when you visit us, so don’t forget to share them on our Instagram or Facebook pages.

Do you offer birthday parties at Farmer Palmer's?

We do indeed! You will be able to find all the information about booking a birthday party here.

Are there places to wash hands after handling/feeding the animals?

We have five areas where you will be able to find hot (not scolding) running water, in order to safely wash your and your family’s hands. We have two toilet blocks, one within the Hen House Restaurant, and the other next to Straw Mountain which you can find on your left after the entrance/shop. There is also one inside the Big Animal Barn to use before and after feeding/handling the animals. We have one located entering/exiting the Outside Animal Pens. Lastly, we have one outside the Hen House Restaurant, opposite the Small Animal Barn.

We have been given gift vouchers, how do we use them?

Given vouchers can only be used online only, not in-house. You will be able to redeem your vouchers on admission tickets, passes (annual or other), or contribute to booking a birthday party.

You will be able to add your gift voucher code upon checkout when purchasing tickets, passes, or booking a party (as shown in the image below)

I’m fundraising for my charity/school, can you donate a prize?

We do allocate 30 tickets a month for those supporting and raising money for charity.

How do I get one?

  1. Send us your letter of confirmation in a stamped, addressed envelope, from the charity you’re raising money for.
  2. One of our members of staff will be in touch to confirm this with you directly.
  3. We shall then send you a FREE family ticket for you to use.


Farmer Palmer’s Farm Park,
Wareham Rd,
BH16 6EU

Please email: shop@farmerpalmers.co.uk to get more information.

What happens if it rains?

A little bit of rain never hurt anyone! In fact, some of our feathered friends LOVE it. We have plenty of places to shelter from the rain with our indoor activities such as The Little Farmers Barn, Big Animal Barn, Small Barn, Straw Mountain, Soft Play Zone, Pedal Tractors, and of course our Hen House Restaurant.

You can see all our areas on our interactive map, here.

Can I Bring My Assistance Dog?

We recognise that assistant dogs are key for some people. With animals on-site and quarantine procedures in place we ask that if you cannot visit without your assistance dog you contact support@farmerpalmers.co.uk before your visit.

There will be a 2m distancing from all animal enclosures and other measures in place.

Useful Information

We aim to help you every step of the way...