We aim to make your visit easy

Disabilities and Accessibility

We share the fun of a visit to meet our lovely animals with everyone. We take disabled access seriously and will endevour to give a helpful and open service

Disabilities and accessibility information is key to ensuring you have a great time with us. We are keen to assist you if you need it and totally understand the rewards of the fresh air, animal interaction, and benefits to mental health as much as physical.

Prices and Booking

Farmer Palmers Titles

Our team’s approach is to help you as much, or a little, as you require. Please just ask. You can feel happy in the knowledge that you can come to Farmer Palmer’s to meet our lovely animals.

We offer discounted prices for those with a disability. You can purchase your tickets using the button below, please remember to bring your DLA/PIP or paperwork with you on your visit.

Book a Visit

Useful Information

Farmer Palmers Titles
  • We have disabled parking bays for those who require additional room when manoeuvring in and out of a vehicle.
  • Although we are a farm park, our pathways and surfaces are all even or ramped, allowing access to all the majority of our animal activities and park areas.
  • Our team are trained to work with a range of disabilities, but we are always learning. If you feel we could enhance your experience, please email us and let us know what we can change/adapt to help. Email: shop@farmerpalmers.co.uk.
  • If you need a wheelchair to borrow, there are some available upon entry to the farm park. Just ask a member of staff!
  • The Hen House Restaurant has two accessible Toilets and Baby Change Room available with extra baby change facilities in the female toilets. There are also accessible toilet facilities adjacent to the Little Farmer’s Fun Barn. There are two large rooms built so that a buggy, wheelchair and mobility scooter can all manoeuvre freely inside. These are known as the ‘Family Rooms’. There is a third large room also in this area. It features a changing table inside. There are also three cubicle toilets.
  • We welcome guide/sensory dogs on leads.
  • If you need access to a larger menu, you can find an online version here. If you would prefer one to be printed for you, just ask a member of the Hen House Restaurant team.

Accessibility Guidebook

Farmer palmers Annual Pass

We are listed on the Tourism For All Website – “the place to find accessible destinations and places to stay – whether you want a relaxing hotel break, an exciting day trip or just a change of scenery, find everything you can think of right here! We can link you to wheelchair-friendly accommodation, attractions, events and more all across Britain . . .

Download our GuidebookDownload our Attraction Accessibility PDFAssistance Dog Policy

Click the video to see Iesha Manns experience visiting our farm park.

 

  • “Everywhere is really accessible, the paths are stable enough so you can join in with everything”.
  • “You can get up close to the animals which is amazing”.
  • “They might be designed for kids, they might be designed for accessibility but the sinks are low down, making hand washing really easy”.
  •  “I was able to have a little cuddle with Smoochie the guinea pig”.
  • “One of the best disabled toilets we’ve been to so far. There was a really big disabled toilet”.
  • “The café was so calming with all the sensory lights on the ceiling”.
Explore the Park

What we do online

Before you arrive, everything we can tell you and everything you can arrange in advance.

Feedback

We work with local access individuals to visit to help us improve our business for a range of disabilities.

Feedback is welcomed online and in person.

Accessibility Guide

We provide a detailed Accessibility Guide to inform customers about our accessible areas and ways our team can help before, during, and after their visit.

Webpage

Our website has a dedicated accessibility and disability page with all of the relevant information you may need to know.

Concessionary Rates

Customers can pre-book their tickets online.

Disabled people and carers can pre-book a discounted admissions ticket to the park.

Evacuation Procedures

We have a General Emergency Evacuation Plan (GEEPs) for safe evacuation of D/deaf and disabled people.

What we do onsite

What you will find when you get here, around the farm park itself.

Additional Seating

Seating is placed in regular intervals throughout the farm park. Some seats have backs and arms rest and others without.

Low Hand Washing Sinks

You will find that the majority of our toilet areas provide low sinks which are more convenient and accessible for those in a wheelchair.

Accessibility Equipment

We have wheelchairs onsite for those who may require a break from walking around the facilities.

Accessible Toilets

We have large accessible toilets dotted around the park. They have been installed with an emergency pull cord.

Staff Training

Our staff have been trained to be able to serve customers with accessibility requirements.

Parking

We provide sufficient accessible parking spaces and drop off areas.

They are close to the entrance of our farm park and evenly marked out.

Step-Free Entrance

Our entrance is designed step-free, ensuring suitability for wheelchair users.

Assistance Dogs

We recognise that assistance dogs are key for some people. If you cannot visit without your assistance dog you contact support@farmerpalmers.co.uk before your visit.

Signage

Our signage is visible and clear, to guide customers to the key areas of interest such as toilets, the restaurant, and other accessible areas.

Quiet Spaces

We have a number of quiet spaces which is accessible for those adults and/or children who need a moment to decompress, should they require it.